Service Advisors Should Use A.I.
Confession No. 62 · with Uwe Kleinschmidt · December 9, 2025 · 52 min.
Listen Now · No. 62
About This Episode
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Uwe Kleinschmidt is the Founder of AutoTech IQ, and today shares stories of growing up in East Germany. He also brings up how service advisors need to utilize AI to improve their technical expertise and lean into their people skills. He and Mike also talk about the importance of customer education, and Uwe explains how empowering customers with clear information leads to higher approval rates and better shop retention.
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