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Am I Too Expensive??

Confession No. 60 · Coaching Call #11 · November 25, 2025 · 65 min.

Listen Now · No. 60

0:001:05:23

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In this episode, Mike Allen confesses to Matt Lofton that he thinks his customers aren't finding the value in using his repair shop. Matt says that value is defined by what customers are actually willing to pay for, reminding listeners that shop processes only matter if clients perceive them as worthwhile. They also talk about employee retention, noting how turnover can set a business back and why keeping the right team in place should be a top priority.

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