Published: Oct 7, 2025
My marketing before and after signing up with Turnkey Marketing is pretty scary. In a good way. Get your marketing right today HERE
Tekmetric opened my eyes to just how much a good SMS will do for a shop. Their software is top of the line, and with them, so is my shop. Try them for yourself HERE
Make your techs happier with Detect Auto. They’ll stop getting “check noise” or “check vibration” from advisors with the customer concern tool. It will CHANGE YOUR LIFE. Book a demo HERE
AI for Shop Owners: Open the Hood of the Future is happening June 12-13 at Carfix in Raleigh, NC. Use AI to your advantage! Register HERE
Lucas Underwood and Jeff Compton join Mike today to stir the pot, reflect on Jeff cheating in the sumo wrestling match at the ASTA Expo, and how it’s okay for shop owners to run their shop differently. The conversation also covers the constant push/pull of personal fulfillment vs the desire to make money for shop owners, and that for this industry to change, it starts with owners investing in themselves and their people.
Timestamps:
00:00 ASTA Sumo Wrestling Bout Recap
08:59 Short-Sighted Industry Tactics are Harmful
14:06 Challenging Traditional Auto Industry Tactics
16:52 “Embracing Unreasonable Hospitality for Change”
26:39 Communication in Workplace Performance
28:49 “Understanding Industry Challenges and Growth”
36:35 Front-End Inefficiency Costs Profits
41:01 Realizing Leadership and Business Skills
46:50 Failed Shop Sales Insights
52:10 Rediscovering Purpose After Feeling Lost
57:41 “Bobby, Send Mike Home!”