Ep 75 – Jamie’s Garage | How to Scale Your Repair Shop
Published: Feb 20, 2026
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Today, Jamie Caldwell from Jamie’s Garage joins Bryan Pollock and Mike Allen as Jamie shares the story of scaling from one stressed-out location to five thriving shops. How? He hired character over skill. They also talk about different pay structures when Jamie shares why his team isn’t paid commissions—and how that’s improved culture and teamwork.
Timestamps:
00:00 “Stolen Truck Insurance Windfall”
04:35 “Extended Warranty Dispute Strategy”
07:59 “Mastering Scripts Before Freestyling”
12:17 “Shifting Focus to Good People”
15:15 European Auto Shop Journey
18:13 Private Equity Impact on Auto Industry
20:07 Future Possibilities and Industry Impact
24:45 Relational vs. Transactional Business
27:22 Hiring Challenges and Compensation Talks
33:57 “Flat Rate vs Teamwork Culture”
38:15 Embracing Transparency in Leadership
41:55 “Discovering TikTok During COVID”
44:33 Race Car Engine Connection
48:59 “Business Over Social Media Earnings”
