Published: Aug 5, 2025
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AI for Shop Owners: Open the Hood of the Future is happening June 12-13 at Carfix in Raleigh, NC. Use AI to your advantage! Register HERE
In this episode, Bryan and Mike are joined by Kirby Sawyer, owner of Super Rupair in Boulder, Colorado, a shop specializing exclusively in Subaru repair. Kirby shares the story of building a thriving, high-volume specialty shop, including his unique journey from employee to future owner. Of course, they get into charging for diag and why training is critical.
00:00 “Meet Kirby Sawyer”
03:34 “Mobile Diagnostics and Accountability”
06:55 “Nissan’s Legal Name Battle”
11:40 Obsolete Subaru Glass Stockpile
14:48 Economical but Prone to Corrosion
16:27 Bar Trick with Number Cards
19:47 Endless Subaru Cycle
24:27 “Awkward Car Exchange Moment”
28:58 Battery Tester Insights
32:34 Turnover and Pay Plan Success
33:23 Techs Improve Efficiency Rapidly
37:38 Offer to Buy High-Mileage Accord
39:43 Car Sales and Friend Recommendations
44:44 Expo Hospitality Suite Sponsored
48:47 “Refusal and Recommendation Story”
51:18 “Shop Dog Comfort Gone Awry”
54:16 “Farmer’s Essential Values Test”