Ep 35 – Josh Parnell | Poor Communication is KILLING Your Shop
Published: Jul 1, 2025
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In this episode, Bryan and Mike are joined by Josh Parnell of Limitless Leadership. Josh says that poor communication in the repair shop takes about 18% of a shop’s income annually. So, how do you stop this from happening? Josh says one-on-one meetings with staff are effective, along with simply being intentional with each member of the staff.
Check out Josh’s podcast Limitless Leadership HERE
00:00 Spelling Is Difficult for Some People (Braxton)
03:25 Four-Day Work Week Benefits
06:58 Shift Schedule: 4 Weeks On, 1 Off
12:50 From Corporate to Faith-Driven Entrepreneur
13:37 Grateful for Industry Collaboration
18:20 “2025 Business Communication Report”
21:32 “Shifting Focus from Negatives”
25:39 Streamlined Estimating Process
29:38 “Value of Technicians’ One-on-Ones”
34:05 Managing Team Communication
37:53 Coaching Process Overview
39:28 “Limitless Leadership Blueprint Launch”
45:19 Hiring Decision for Business Growth
48:36 Vision for Limitless Leadership Hub
50:11 Cooperative Facade, Fierce Competition
53:41 “People-First Engagement Boosts Performance”
