Ep 8 – Greg Buckley and Stephane Grabina
Published: Feb 7, 2025
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Greg Buckley and Stephane Grabina enter the confessional in today’s episode. They each talk through the challenges of having consistent leadership with staff. They even discuss the increasingly popular topic of the four-day workweek.
00:00 Trade Consistency: No Magic Needed
03:43 “The Process-Driven Coaching Debate”
08:39 “Implementing the Rack Attack Idea”
09:31 “Engagement Essential for Success”
15:24 Campaign Failed: No Calls Received
18:55 Hands-Off Approach Backfires
19:47 Implementing New Store Concepts
22:52 Free January Saturday Oil Changes
28:24 Incremental Growth Despite Implementation Challenges
29:40 Finding Motivation and Connection
35:14 Data Significance Debate
36:17 Unconventional Performance Measuring Approaches
39:24 Elite Diverse Auto Group Accountability
44:49 “Mindset Shift for Better Matches”
48:27 “Car Repair Diagnostics Expert”
52:07 Shop Training Plan Evaluation
54:13 “Wishing for a Dedicated Sarah”
