Ep 26 – Coaching Call #4 | Role Play at the Repair Shop?
Published: Apr 29, 2025
In this episode, Matt challenges Mike to maximize his top-performing store without neglecting the fundamentals, like building stronger staff relationships. Ouch. That’s what shop coaching is for, though! Sometimes, the toes need to get stepped on.
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00:00 Self-Reflection and Accountability
05:10 Streamlining Shop Management with Tekmetric
08:59 Streamlined Estimate Notification Service
10:11 Boosting Tire Sales Strategy
14:21 Manual Process Checklists внедрение
18:11 Professionalizing Customer Experience
22:00 Improving Listening in Relationships
23:12 “Balancing Work and Family”
28:54 Tekmetric Sales Tracking Insight
32:03 Understanding Sales Cycle Timing
36:01 Increasing Sales Through Advisor Practice
38:28 Efficient Client Follow-Up Strategy
42:58 “Enhancing Phone Skills for Sales”
44:28 “Never Write NVH Without Test Drive”
47:44 Revenue Goals and Projections
53:00 Understanding Business Break-Even Points
55:19 “Broadening Perspectives at Events”
57:41 “Reconsidering My Words”
