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The Auto Repair Industry Earned Its Bad Reputation

Bonus · with Lauren Langston & Jared Haleck · August 14, 2026 · 55 min.

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In this bonus audio-only episode, Mike Allen sits down at Tektonic 2026 with Tekmetric President Lauren Langston and Chief Product Officer Jared Haleck for a conversation that starts spicy and quickly heads into the future of automotive repair. They discuss whether industry coaches can remain relevant after years away from shop ownership, why repair shops have earned some of the public’s mistrust, and what real-world data says about the massive impact of consistent DVIs. Mike also gets an inside look at SmartDVI, automated estimating, integrated phone systems, AI call assistants, and other technology that could dramatically change how service advisors and technicians work.

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