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Only 5–10% of Technicians Are Actually Good?

Confession No. 126 · with Chris Enright · November 10, 2026 · 72 min.

Listen Now · No. 126

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How many automotive technicians are actually good at their jobs?

Chris Enright joins Mike Allen and Bryan Pollock for a conversation that is probably going to make somebody angry. They dig into technician pay, craftsmanship, flat rate, productivity, tool costs, bad shop owners, bad service advisors and whether technicians sometimes need to take more responsibility for the situations they're complaining about.

Chris argues that technicians absolutely deserve good money when they're producing quality work — but being underpaid doesn't give anyone permission to send bad work back to the customer. Bryan explains why some of the biggest quality-control problems he's dealt with can still be traced back to habits technicians learned under flat rate, while Mike breaks down why compensation has to come with clear performance expectations.

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