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Why Most Technicians Shouldn't Own a Shop

Confession No. 100 · with Andrew Fischer · June 16, 2026 · 54 min.

Listen Now · No. 100

0:0054:25

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This episode is Mikeless - just how we like it. HA! Today Bryan rides solo at TOOLS 2026 and talks dynamics between technicians and service advisors Andrew Fischer. They bring up the importance of fundamentals and communication—technicians often overlook basic testing but expect to dive into advanced diagnostics, leading to costly mistakes and frustration. They also talk about ego and misunderstanding: both between team members in the shop and toward customers, highlighting how crucial it is to clearly explain repairs and processes, not just rely on expertise.

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